Privacy Policy

The Gilded Hearth is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our services, or engage with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, fill out a form, place an order, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. The types of information we may collect include:

  • Personal Identifiable Information: Name, email address, postal address, phone number, and other similar contact data.
  • Financial Data: Data related to your payment method (e.g., valid credit card number, brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We primarily use third-party payment processors, and we do not store full credit card numbers on our servers.
  • Demographic Information: Gender, age, postcode, and interests, provided voluntarily.
  • Website Usage Data: Information about how you use our website, including IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths.
  • Communication Data: Inquiries made through our contact forms, direct emails, or phone calls.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process your orders and manage your account.
  • Deliver bespoke services and products.
  • Communicate with you about new products, services, and offers.
  • Improve our website to ensure content is presented in the most effective manner.
  • Administer contests, promotions, surveys, or other site features.
  • Send periodic emails regarding your order or other products and services.
  • Respond to your customer service requests and support needs.
  • Request feedback and contact you about your use of our Site.
  • Compile anonymous statistical data and analysis for use internally or with third parties.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • The right to be informed about how your data is being used.
  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate personal data we hold about you.
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
  • The right to stop direct marketing messages and withdraw consent for other consent-based processing at any time.
  • The right to request that we transfer elements of your data either to you or another service provider.

To exercise any of these rights, please contact us at [email protected].

7. Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

The Gilded Hearth
17 Regent's Park Road, Floor 2,
London, Greater London, NW1 8XL, UK
Phone: 020 7946 0887
Email: [email protected]